Skip to main content

Communications

Make your library's emails come from you, and decide when reminders are sent.

Who can do this: coordinators and admins.

This group has three parts:

  • Emails from the library: who emails come from, and what is at the bottom of every one.
  • Reminder timing: when reminders go out.
  • Email templates: the wording of each automatic email.

Steps​

Set who emails come from​

  1. Choose Settings in the sidebar, then Communications.
  2. Under Emails from the library, type the From name, such as "Hollowbrook Toy Library".
  3. Type the address in Replies go to, such as your library's email. Leave it empty if people should not reply.
  4. Write a Footer. Your name, address and charity number are a good start.
  5. Press Save.
What you'll see

"Emails from the library saved". Every email Gizzago sends from now on uses the new name, reply address and footer.

Change when reminders go out​

  1. Under Reminder timing, set Due-soon reminder (days before), for example 2.
  2. Set Overdue reminders (days late), separated by commas, for example 1, 3, 7, 14, 28.
  3. Set Membership expiry (days before), for example 30, 7, 0. A 0 sends one on the day it ends.
  4. Press Save.
What you'll see

"Reminder timing saved". Each day can only appear once in a list. If you type the same day twice you will see "Each overdue reminder day can appear once."

Dates in reminder emails always show the weekday, so families can see at a glance which session to come to.

Change an email's wording​

Under Email templates is every automatic email, each with a switch. Open one to reword it, preview it or send yourself a test. There is more about this in Edit, test or switch off a message.

To see what has been sent, press See sent messages.

Good to know​

Gizzago keeps a copy of every email in the sent-mail log, so you can always check what a family was sent and when.