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Renew a membership at the desk

Renew a member's membership as part of their visit, and take payment in one go.

Who can do this: desk volunteers, coordinators and admins, with the desk open.

Steps​

  1. Load the member (scan their card or type their name and press Enter).
  2. If their membership has ended, a Renew membership line is already on the visit, showing the plan and price. If it is ending soon, press Renew in their header to add it.
  3. Lend any toys as usual.
  4. Press Done. The Pay panel lists the renewal with the hire fees.
  5. Choose how they are paying (Cash, Card and so on) and press Finish payment.
What you'll see

"All done". The member's header shows their new end date. An early renewal keeps the days they had left: the new year starts when the old one ends. They get a receipt by email if they have an address.

Changing your mind​

Press Remove renewal on the line to take it off the visit before you press Done.

A member who joined online but chose to pay at the desk​

Their membership is waiting for payment. Load them and the renewal line is there for the joining fee; take the money and their membership starts straight away.

Changing a plan, pausing or extending​

The desk only renews on the member's current plan. To move someone to another plan, extend, pause or cancel a membership, a coordinator uses the member's page: see Renew or change a membership.